Refund policy

Returns & Refunds Policy

We want every package to arrive safely and in excellent condition. Because each artwork and Mail Club package contains carefully curated and collectible items, we do not accept returns for change of mind or simply because an item is no longer wanted.

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable law.

Damaged or Defective Items

If your original artwork, Mail Club package or any of its contents arrives damaged, or if an item is found to be defective or does not meet the applicable requirements of the Consumer Protection Act, please contact us as soon as reasonably possible at vonbrughan@gmail.com. (Damage does not apply to slight wrinkling of art prints). 

Please provide:

  • Your order or subscription details
  • A description of the damage or defect
  • Clear photographs of the damaged or defective item and packaging, where applicable

We will assess the issue and, where applicable, provide the remedy required. Depending on the circumstances, this may include a repair, replacement or refund.

Where possible, please retain the original packaging and the affected item until your claim has been assessed.

Change of Mind

We do not accept returns or provide refunds for:

  • Change of mind
  • Unwanted Mail Club items
  • Items that have been opened and are not defective
  • Items that have been used or handled beyond what is reasonably necessary to inspect them
  • Personal preferences regarding the artwork, colours or design


Unfortunately, we cannot accept returns on sale items, custom artwork, or gift cards.

 

Refunds

Where a refund is approved or required, it will be processed using the original payment method where reasonably possible.

Any refund, replacement or repair will be handled in accordance with the consumer's rights under applicable South African law.

Please Inspect Your Mail

We recommend checking your Mail Club package when it arrives. If the outer packaging appears damaged, please take photographs before opening the package where possible.

If you discover damage or a defect after opening the package, please contact us with photographs and details of the issue so that we can assist you.